Frequently asked questions
When will my order ship?
Orders are typically processed within 2–7 business days. Once your order has been processed and shipped, delivery generally takes 3–7 business days within the United States.
Please note that processing and shipping times may vary during holidays, sales, or periods of high order volume.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing tracking information (when available).
Can I cancel or change my order after placing it?
No. Once an order has been submitted, it cannot be canceled, modified, or changed. Please review your order carefully before completing your purchase.
Do you offer refunds, returns, or exchanges?
Due to the hygienic nature of hair extensions and hair products, all sales are final. We do not accept returns, exchanges, or refunds unless there is an error with your order or the item arrives damaged or defective.
Do you offer local pickup?
Yes! Local pickup is available in Miami, Florida for eligible orders.
Once your order is ready, you will receive an email and/or text notification with pickup instructions. Please wait until you receive confirmation before arriving.
A valid photo ID and order confirmation may be required at pickup.
What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information at checkout. SME Hair Co. is not responsible for orders shipped to incorrect addresses provided by the customer.