Refund policy

Refunds will only be considered in the following circumstances:

● You received an incorrect item due to an error on our part.

● Your order arrived with a manufacturing defect or was damaged prior to shipment.

To report an issue, you must contact us within 48 hours of delivery and provide your order number along with clear photos of the item and packaging. Claims submitted after this period may not be eligible for review.

If a claim is approved, we may, at our sole discretion, issue a replacement, store credit, or refund.

Non-Refundable Items

The following are not eligible for refunds, returns, or exchanges:

● Opened or used hair extensions

● Products that have been worn, washed, colored, altered, or tampered with

● Orders placed with incorrect shipping information provided by the customer

● Delays caused by shipping carriers or customs processing

● International customs duties, taxes, import fees, or brokerage charges

International Orders

Customers are responsible for all customs duties, taxes, import fees, and other charges assessed by their country’s customs authorities. These charges are non-refundable and are not included in the purchase price or shipping costs.

By placing an order, you acknowledge that you have read and agree to this Shipping & Refund Policy.